This page explains how to delete your Neural Summary account and all associated personal data. It applies to both the Neural Summary Android app (package com.neuralsummary.app, published by DreamOne Holding BV) and the web app at neuralsummary.com, which share a single account.
About Neural Summary
Neural Summary is a product of DreamOne Holding BV. The Android app "Neural Summary" (com.neuralsummary.app) and the web app at neuralsummary.com use the same account, so deleting your account from either surface removes your data from both. For full details on how we handle your data, see our Privacy Policy.
Delete your account from inside the app
The fastest way to delete your account is from within Neural Summary. Follow these steps:
- Open the Neural Summary Android app or go to neuralsummary.com in a browser.
- Sign in with the account you want to delete.
- Go to Settings, then open the Profile tab.
- Scroll to the "Danger Zone" section at the bottom of the page.
- Tap "Delete Account" and confirm the warning.
- Re-authenticate: enter your password (for email sign-in) or complete the Google re-authentication prompt (for Google sign-in).
- Your account is deactivated immediately and you are signed out. Your data is then scheduled for permanent deletion after 30 days. If you sign back in within that window, your account is automatically restored.
Can't sign in? Request deletion by email
If you have uninstalled the app or lost access to your account, you can request deletion by email. Send a message to privacy@neuralsummary.com from the email address associated with your account and include:
- Subject line: "Account deletion request"
- The email address used to create your Neural Summary account
- A clear statement that you want your account and personal data deleted
We will verify that you own the account before deleting any data. We aim to process verified requests within 7 business days, and in all cases within 30 days of receipt, in line with our obligations under the GDPR.
What data is deleted
When your account is deleted (either through the in-app flow or after an email request), we permanently remove the following:
- Your account profile: email address, display name and authentication credentials
- All audio files and recordings you have uploaded
- All conversations (transcriptions) and generated Lenses (analyses)
- Folders, custom templates, chat messages and usage history
- Imported conversations and any sharing links you created
- Your Stripe customer record; any active subscription is cancelled immediately
What is retained and for how long
Soft-delete grace period: when you delete your account, we mark it as deleted and sign you out, but the underlying data is kept in a deactivated state for 30 days. If you sign in during that window, your account is automatically restored. After 30 days, a daily job permanently purges all data described above. Encrypted system backups may still contain copies of deleted data for up to 30 days after the purge, after which they are overwritten. Backups are access-restricted and are used only for disaster recovery, not to restore individual deleted accounts. We may also retain a minimal record of the deletion request itself (for example, the date and a hash of the request) where required to demonstrate compliance with legal obligations.
Deletion is permanent
You have a 30-day window after starting deletion in which signing in restores your account. Once that window elapses, deletion is permanent and cannot be undone. We cannot recover your conversations, Lenses, folders, or any other content after that point. If you want to keep a copy of your data, export it before deleting your account.
Questions
If you have any questions about deleting your account, email us at privacy@neuralsummary.com or use the contact form on our website.
Data controller: DreamOne Holding BV
App: Neural Summary (com.neuralsummary.app)
Email: privacy@neuralsummary.com